Technician, Kyle W, was professional and excellent. He arrived within the time frame given in the advance notice text message, completed a thorough inspection of our water system to explain options to replace our leaking water heater, patiently answered our questions about the options, completed a clean installation, and explained all the features of the new water heater. He never attempted to "hard-sell" his Company's products / services. Very professional. We highly recommend The Water Heater Company and technician, Kyle W.!