Accessibility Statement
Our commitment to an inclusive experience for every visitor.
Our Commitment
The Water Heater Company is committed to making our website as accessible and usable as possible for all visitors, including people with disabilities. We strive to provide an inclusive digital experience that supports a wide range of assistive technologies, devices, and browsing preferences — because scheduling water heater service should be just as easy whether you browse with a mouse, a keyboard, a screen reader, or a voice assistant.
Conformance Target
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard referenced by most accessibility regulations, and we review new pages and components against it as they ship. This statement was last reviewed on July 12, 2026.
How We Support Accessibility
We work to improve accessibility across this website by focusing on clear page structure, responsive layouts, readable content, sufficient color contrast, descriptive links and navigation, and ongoing review as content changes. Accessibility checks are part of how pages are built here — not an afterthought bolted on at the end.
Accessibility Features
Specific measures on this site include: a skip-to-content link on every page; keyboard-operable navigation, menus, and accordions with visible focus indicators; alternative text on meaningful images and hidden decorative graphics; labeled, validated forms; logical heading structure with one main heading per page; true data tables with row and column headers on comparison content; reduced-motion support that honors your operating system's 'reduce motion' preference; and semantic HTML with ARIA attributes where they add real information for assistive technology.
Third-Party Content
Some site features rely on third-party services — for example the online scheduler, embedded project maps, review widgets, and the financing application. We choose vendors with accessibility in mind, but we do not fully control those experiences. If a third-party feature gives you trouble, contact us and we will help you complete the same task by phone or email.
Known Limitations
Accessibility is an ongoing effort. Some areas of the site may not yet be fully optimized for every user, device, or assistive technology — particularly older PDF documents and some embedded third-party widgets. As we update content and functionality, we continue reviewing pages and making practical improvements.
Feedback and Assistance
If you have difficulty accessing any part of this website or need assistance with our content, scheduling, or contact forms, please contact us — we aim to respond within two business days. Share the page you were using, the issue you encountered, and any assistive technology involved so we can reproduce and fix it. And if the website is ever the obstacle, call us: a live person answers our phones 24 hours a day, 7 days a week, and can do everything the website does.
Contact Us
Email [email protected] or call (877) 798-7487.
