What Our Customers Say

"The Water Heater Company came out to switch out a tank at our property. I could not recommend them more. Erik, Mitchell and Griffin are extremely knowledgeable of their craft. If you need a new tank, a tank to tankless conversion or a repair I would not hesitate to reach out to these guys!"

"Mike P..Tech from The Water Company did a great job replacing our water heater. Mike was a true professional. I would recommend him and The Water Company anytime. Thank you"

"Mike was the technician that did the repairs to my water heater problem. After he did the inspection, he presented all the options he would recommend and thoroughly explained each option. He was very kind and did not push me in my decision making. I was pleased that he was able to install a new water heater the same day I called even though he had to work through the evening. After the installation, Mike took the time to explain all the work that was performed and tested the faucets inside my home to make sure the water was hot. It was a pleasant experience working with Mike and even my dog liked him a lot. I would not hesitate to recommend The Water Heater Company to family and friends."

"I want to thank the water heater company and especially Justin and Jake who came out and replaced my broken water heater. They did a great job and I recommend them highly."

"Mark and Ricky were awesome! Fast, professional, courteous, they tackled our repair perfectly. 👍🏼"

"Great service and was honest about pricing and various options. Didn't feel any pressure and was happy with the results. Worked with Justin was knowledgeable and work was clean."

"Justin came out and removed and replaced our water heater. We had previously replaced our water heater in 2022--4 years ago, and it was still under warranty. The cost to repair our water heater even though it was under warranty was kind of expensive--the labor for the warranty repair plus two other small fixes was going to be $1000. Plus, the parts had to be shipped from the manufacturer so it was going to take 4-5 days to fix, during which time we wouldn't have hot water. We opted to replace the entire thing for $3600 with a (hopefully!) much better quality water heater with some upgrades that is also easier to repair (parts stocked vs shipped). The cost of the water heater that we had before was a similar installed cost--we didn't cheap out before, I think we just didn't know what we didn't know. All in all I was very impressed with how professional Justin was, how good the install work looks, and the ability of the company to do it all in one day. I would recommend them."

"I had Marc W. come to my house for a quote on a new water heater. He was very knowable and fielded all my questions included tankless water heater. I made my water heater decision and set the insulation date.The office was great keeping me informed on Marc's arrival. Installation went as planned. Marc W. took the time after to show me how to operate everything. Thank you Marc W.and to Water Heater co. I highly recommend them"

"Marc, The Water Heater Company, plumbing technician showed up at the appointed time. Marc quickly assessed the situation and identified some potentially serious problems. Marc discussed the options with me and then implemented our agreed plan of action. Marc’s top recommendation turned out to be best by solving the hot water problem in the fastest and most economical way possible. Great Jo!"

"Justin was very thorough. He did a comprehensive analysis of the situation and fixed the problem in a timely manner. The work was precise and clean. He reset the timer on the circulating pump and made sure everything was working properly. Excellent job!"

"Mike and Carlos were awesome. The answering service does a great job getting you really good technicians very quickly. The installation was fast, quality, and great communication throughout. Very happy with this company."

"The Water Heater Co and their technician Ricky C. responded to my inquiry for a non-functioning navien tankless water heater, showed up within an hour of my inquiry, diagnosed the problem in addition to the incorrect installation of the unit, provided a clear summary of the three options to repair the unit and the installation, and then executed my requested repair of the same. All of this was done with remote access granted to the tech Ricky C. while I attended my daughter’s college graduation 60 miles away. My guests never knew he was there except for the hot water being readily available when they returned to the premises that evening. My guests were only without hot water during the morning before they left for the day. Reasonable price. Excellent response time. Great communication. Highly professional. Trusted with remote access and I never needed to be present, nor drive 30 miles to the house, nor miss any of my day’s plans. Highly recommend both The Water Heater Co. and their tech Ricky C.!"

"Thanks for making the process from start to finish super easy. We had a great experience. Mark W was knowledgeable, efficient, and triple checked everything before he left. Highly recommend!"

"Great technician. Fast servcei"

"We had great service from The Water Heater Company. Our water heater leaked and flooded our laundry room. TWHC sent out their technician Shawn who set up a temporary water heater. Shawn was professional, answered all our questions and was very helpful in a difficult situation for us. Shawn indicated that he would return to complete our installation when our repairs were completed. After a week we asked Shawn to return and finish the job. He brought Carlos with him and both men finished an excellent installation very professionally. I enjoyed having both Shawn and Carlos here to painlessly get us through this repair. 5 stars to Shawn, Carlos and TWHC."

"Justin, the service tech, was very thorough and professional. He clearly explained everything he found and walked me through what was needed, which I really appreciated. The cost ended up being a bit higher than I initially expected, but still significantly less than replacing the entire unit. Overall, the customer service—from the office staff to the technician—was solid and professional. Would definitely recommend."

"Mark W from the Camarillo location replaced 2 water heaters that was complicated. He did an amazing job with such thoroughness, diligence, and pride in his work. He is an utmost professional in his trade."

"From the First Phone Call to the last, absolute professionalism. Zach, who was the first contact I had, walked me through every single path with precision detail on what the technician would be doing once they arrived. Said tech, Mike, came out and within minutes had control of the situation. He talked me through again everything that he would be doing with the removal and installation. There is a reason why they are called THE Water Heater Company. Because you won’t get the service, attention or knowledge from anywhere else. Don’t hesitate to reach out for any and all of your needs!"

"Extremely professional. Friendly. Punctual. No high pressure sales. Just wish they offered affordable prices. Got quoted over $7000 to swap out an old tankless water heater for a new one. Called another plumber I’ve used and was quoted $1800 for swap out including cost of the new unit."

"Mike, the technician, went above and beyond to insure that everything was up to code during installation of my water heater. Plus, he was very nice, conscientious and took care of business."

"I recently had a new water heater installed and wanted to highlight the excellent work done by Ricky. From start to finish, the experience was very professional. Ricky demonstrated a high level of skill and attention to detail throughout the installation. It was clear he knew exactly what he was doing, and he took the time to ensure everything was installed properly and up to code. What stood out most was his attitude—respectful, focused, and committed to doing the job right. It’s not common to see both strong technical ability and a great customer-oriented approach in the same person, but Ricky delivered on both. Overall, a clean, professional installation and a very positive experience. I would confidently recommend his work."

"We had a good experience with The Water Heater Company. Our pilot light went out and wouldn't re-ignite, so we called and they came right out. Sure enough, the ignition unit was defective and needed replacing, but since our water heater was 13 years old and showed signs of wear, it was wiser to replace the entire hot water heater rather than spend half that amount on a new ignition unit. Our technician, Travis, was knowledgeable and cordial, and he completed the job in one morning. We're satisfied with the new water heater and look forward to many years of worry-free service. I highly recommend The Water Heater Company."

"Ricky was fantastic. Up front without being pushy. Took his time to make sure everything was done right and clean."