Immediately, for anything involving gas, combustion, or venting: gas smells, soot, scorch marks, a pilot that repeatedly drops, or exhaust spilling at the draft hood. The same goes for water leaking from the tank vessel itself (that's a failed tank, not a repair) and a T&P relief valve that drips or has ever been capped. Resetting a tankless error code once is fine — needing to reset it weekly is a diagnosis visit. Our specialists answer 24/7 at (877) 798-7487, and same-day repair is the norm, not a rush fee.