Reviews

WOW! 10 Stars from Me.

I am going to start with WOW!  In all of my 30 years living in Los Angeles, I can not remember, if ever, hiring a company that is more professional, responsive, on time, respectful and just downright nice.  When searching for a water heater/water less tank company, I noticed that The Water Heater Company had five stars***** across the board, so I decided to go with them.  Best decision ever.  I brought them in because there was  green color water draining from the tank onto the ground.  The technician Justin (amazing), did a full investigation and determined that it was just algae.  However, he also determined that the original install was not up to code.  He then very patiently and in layman's terms explained everything that I needed to know and at that moment I told him let's bring it up to code, which we then scheduled for the following week..  In the meantime, he also took it upon himself to evaluate my gas meter to make sure that it had enough BTU's to handle my water less tank and the rest of my gas appliances. He recommended that I have the Gas Company come check it for themselves.  He was 100% spot on.  Low and behold, my gas meter was technically not adequate for all of my gas appliances. The Gas Company ended up changing out my meter for one three times bigger.   For our next scheduled appointment, he showed up exactly at the time that was quoted.  That rarely happens in LA.  For this appointment, Justin came with another tech James, because of the complexity and length of the job.  All while spending almost all four hours working directly under the hot sun, Justin did an outstanding job with the help of James.  All I can say is, I am elated that I found this company on Yelp.  I have already and will be telling everyone I know that has a water heater or water less tank to look no further than The Water Heater Company.  If I could, I would give this business and Justin 10 stars.  That's how impressed I was with them.  Justin's professionalism and knowledge was very impressive.  10 stars from me.

- E.M.

Marina Del Rey

I recommend them without reservation!

At 6 a.m. my water heater was making the most awful noise imaginable. I woke my husband up and he shut off the gas and the pilot light, then I found The Water Heater Co. and filled out the request form on their website. They called me shortly after they opened at 8 a.m. and I had an afternoon appointment; they even came early. I got phone updates and text message confirmations.

Sam and Tony came to take a look at it. They were professional, friendly and informative. My water heater is in a closet on the outside of the house and they were pretty cheerful for two guys who were working in the heat. Communication was great - I was kept up-to-date on everything. They went over what was needed and what it would cost and showed me the estimate. They did the work fast, with minimal fuss. When they were done, they went over with me what they had done, reiterated our discussion about the warrantees, and confirmed I would get both the paid invoice and the warranty information in e-mail (which I did). I like that they use technology to facilitate customer service and communication, and they use it well.

I thought it was amazing service for someone I wasn't likely to ever see again because water heaters don't break all that often. I recommend them without reservation.

- Julianne W.

Tarzana

We are so glad we called The Water Heater Company!

After 14 years our Noritz water heater stopped working. After reading many positive Yelp reviews, we decided to call The Water Heater Company. We are so glad we did!! The positive reviews are well deserved.
Everyone we dealt with was prompt, informative, courteous and professional. More importantly, thanks to  the technicians, Sam and Tony, we had hot water working that very same afternoon!
I highly recommend this company!

- Am S.

Ojai

I will definitely call them first in the future!

Unfortunately, our water heater went out and needed to be replaced (cold showers suck). I called a couple water heater companies and ended up having The Water Heater Company come out.  
I received a text prior to the appointment that Evan S will be coming out.  Evan was right on time, he was really nice, professional and an expert on what needed to be done.  The price was a bit higher than what I had hoped, but they were able to help us out on the pricing a bit.  It took Evan about 1 1/2 to replace install and bring the new water heater up to code.  Everything Evan had said prior to getting started.  He left the area clean with nothing left behind.  A big thank you to the Water Heater Company and Evan S for the great job that was done.  
I will definitely call you first for any plumbing, water heater related issues in the future.  I would recommend calling them to come out.

- Michael S.

Los Angeles

I genuinely recommend this company!

Great customer service is so rare nowadays. I genuinely recommend this company. Every single person I have spoken to over the phone has given great customer service. Even though it wasn't their department, they took their time to find the answer for me themselves. Evan and James worked on my water heater today. Both professional and nice guys. I did shop around and they had the best value. I also called Home Depot for estimate and they already sound annoyed just having to answer their phone. Pick this company. I can why they have 5 stars! Great job Water Heater Company.

- Christina L.

Los Angeles

Helpful and Friendly Staff

They came quickly, assessed the problem, and got me my hot water back. Dale was very helpful, friendly and knew what he was doing.

- Robert N.

Real Professionals

These guys are real pros. Communication was great with the owner and they were very responsive, ensuring a first-class installation and experience. I would highly recommend them!

- Todd B.

Great Service

Kevin did a great job with our tankless water heater. Not only did he do the service we needed, but checked the whole unit in addition to other waterline components. We had a couple of issues we were not aware of and he fixed them for us. I would recommend this company for any of your plumbing issues. We will definitely use them again, the next time we need their services.

- Sabrina P.

Fair Pricing & Expert Service

After getting two ridiculously high bids on the repairs I needed I finally got a very reasonable estimate from The Water Heater Company. But the best part was the great service I received. Their technician Gonzo, was clearly very competent and more importantly, he took the time and effort to do a really fantastic job. I couldn’t be more pleased and very highly recommend them.

- Ted K.

Quick Response Time

I am so glad I ultimately went with this company. My water heater started leaking and I got several quotes to replace it with a tankless system. After having several different vendors come to my home to quote me for the job I decided to go with the Water Heater Company after speaking with the owner, Anthony. He was very informative and responsive to my questions and when I am making a huge investment in my home I want to be sure I am going with a company I could count on and would not cut corners. The quick responsiveness to my inquiries and the professional behaviors of the technicians who came to my home has confirmed that I made the right decision. When I compare my install to the shotty work my cousin had done I can see a noticeable difference. I know my house will pass an inspection because I didn't cut corners and I feel confident that my install will last the 25 years my tankless system is rated to last. Thanks again for the great service!

- Kevin E.

Efficient Experts

My water heater broke and I called few companies to get a quote. The water heater company was the most competitive. They replaced my unit, the work was perfect and the team very efficient. Thank you

- Yassmine L.

Reasonable Pricing

Kevin did a great job on replacing my old leaky yet still working water heater. He answered all my questions and explained all the details. Anthony gave me quite a reasonable price. Thanks!

- Wenying C.

Fantastic Service!

Great and honest people. I had a water heater that went bad at the wrong time with my father in law hospitalized. The Water Heater Company understood the situation I was going through. They were able to help me out and get the job done quickly. I want to give a great thanks to Anthony and Gonzo for their great help. If you are in need of reliable service, give them a call!

- Raphael N.

Professional and Responsive

I’ve been very happy with the service I’ve gotten from Anthony and Evan at The Water Heater Company. They have repaired my water heater, installed a hot water recirculating pump, and now installed a new water heater. They have been thorough and professional and very responsive. I have total confidence in them.

- Jane W.

Pleasure to Work With

The Water heater company really helped us out when our 10-year-old tankless water stopped heating the water. They came out quickly and diagnosed the problem, explained clearly what my options were, and professionally fixed the issue. I would definitely recommend them, they are knowledgeable, conscientious and a pleasure to work with.

- Scott L.

Quick and Efficient Work

I called @ 10 AM when our hot water heater died and I had someone on-site not just for a quote, but to actually replace the entire unit by 1 PM! They showed up, gave me a few quotes to make the best decision for my budget, and then set to work on the replacement. They were all done by 3 PM (only 2 hours!) and had me ready to go with hot water only 30 minutes later. I would strongly recommend their services to anyone looking for a plumbing fix. Thanks so much for the quick response and quality work Evan & Rich!

- Benjamin L.

Real Professionals

Our water heater started making very loud humming noises a few nights ago. After a day of trying to shrug it off, we realized something had to be done. No company had a more attractive name to us than The Water Heater Company because that’s just what we needed. Much to our surprise, we got a call from the owner, Anthony, within literally three minutes of submitting a request for a quote. This was around 10 PM at night! He scheduled an inspection appointment for the following day and then the day after that, the replacement was made at what I consider to be a very reasonable price. Our old heater was just worn out after 10 years of operating, leaking, and causing too much noise. It took a little over three hours but no management was necessary as the guys were very competent and clearly have been doing this for a long time. It could not have been easier.

- David T.

Pleasure to Work With

It was a pleasure to work with you guys. Gonzo and tanner were very professional and helpful, I'm really glad that I called you. Thank you very much.

- Aghiad M.

Quick and Efficient Service

These guys are awesome. Scotty came out and diagnosed my Noritz tankless and basically found the problem in about 30 minutes. Also, he checked the overall house pressure and some other maintenance items. Explained everything that he was testing and the results. Had another Noritz certified company that I had called first and all they were interested in was replacing the unit for $5K. Didn't even want to look at it or run any diagnostics. I paid their service charge and sent them on their way. Will only be using The Water Heater Co. for my future plumbing needs.

- John L.

Highly Recommended

Our tankless water heater wasn't producing very hot water. I called around to multiple different companies who install tankless but will not serve them. I finally found The Water Heater Company. They were great! They were able to come out when I needed them. They were responsive to who was coming, when they were coming, etc. And, their techs were great. They let me know all about what needed to happen, the service, the problem, and how much it was going to cost. They were here in the rain for a really long time so I commend them for that too. Will definitely have them come out if we have another problem (hopefully we won't) and for sure will have them come out to descale in a year.

- Dawn M.

Very Happy

We had a new tankless water heater installed. Everything went as planned without any problems. The technicians were so polite, helpful and professional. We are very happy with the result. The price was much more reasonable than another company that wanted almost double the price.

- Mina F.

Great Experience

Anthony at The Water Heater Company provided above and beyond service when our water heater went out. He even did a video chat to look at the unit until he could send someone out, which was the very next day. Best experience we’ve had replacing a water heater.

- Dan A.

Very Satisfied With a Job Well Done

Well skilled, very professional, and knowledgeable. I waited a bit of time to send my review to make sure everything is working great and it is. Our tankless water heater was installed properly and I couldn't be more pleased. Its a job well done and I would definitely refer this company to friends.

- May S.

Very Knowledgeable

Wow, these guys know their stuff! If you have an issue with your water heater and want someone you can trust, I would highly recommend calling The Water Heater Company. They provided me multiple solutions to my problem and offer all kinds of other valuable services that I intend to utilize in the future; like installing a water filtration/conditioning system that I’ve been thinking about doing for a while.

- Kristopher K.

On Time and Always Clean

Highly recommend this company! Outstanding quality of work and service - I couldn’t ask for anything better! The owner Anthony is amazing and you can tell truly cares for his clients and wants to provide them the best customer service. They are very knowledgeable about everything going on and make a stressful situation easier. Scotty, our technician, showed up on time and was very professional and hardworking; he also left the place clean and fixed!

- Taylor M.

Overall Great Experience

Overall very good experience. Courteous phone service, quick scheduling, good communication, tech showed up as promised. After diagnosing the problem, provided exact quotes for various options. Was able to repair avoiding costly replacement. Very satisfied and would recommend it.

- Mia M.

Very Impressed

Had a great experience. They were very responsive. Very knowledgeable. I am super impressed with the team. I would highly recommend them to all my family, friends, and coworkers.

- Rob B.

Above & Beyond Service

Great experience with the Water Heater Company!! Gave solid estimates, explanation of cost was willing to discuss cash. Gonzo, the technician, was above board, kind, efficient, gave great advice, got the job done quickly with no fuss. Walked me through the instructions post-installation. His assistant Anthony, who helped move the water heater and run tests, was polite and efficient also. Would recommend The Water Heater Company to many!

- Diana M.

Very Honest!

I called The Water Heater Company late on a Friday evening because I was not getting any hot water from my water heater. To my surprise, they answered the phone even though it was late. We scheduled for a technician to come out the following morning (Saturday). The technician arrived on time, was very knowledgeable, and really took the time to educate me on my options. I chose to replace my water heater because it was already twelve years old, even though they offered to save me some money by fixing it. Their pricing was fair, especially considering the amount of work that was needed to bring the water heater "up to code." They also gave me a discount because I am a teacher and I did not even have to ask for one. Absolutely love their honesty!
At the end of the day, the new water heater installation turned out fantastic. They cleaned up the workspace and I will definitely be using them again. I HIGHLY recommend you call the team over at The Water Heater Company. You will not be disappointed!

- William K.

Great Work

These guys are true professionals with extensive knowledge of their business. I had the pleasure of working with them and I'll definitely recommend them, they're doing a great job!

- Avi D.