Terms & Conditions

Welcome to THE Water Heater Company (“Company,” “we,” “us,” or “our”). By engaging our services, scheduling an appointment, or signing up for our SMS messaging service, you agree to these Terms & Conditions.

1. Service Quality & Monitoring

At THE Water Heater Company, we believe that Authority is Earned through a relentless commitment to Continuous Improvement. To ensure we are Raising THE Bar and providing the service excellence our community deserves:

Call and Appointment Monitoring

Please be advised that all telephone calls and service appointments may be monitored and recorded for quality assurance and training purposes. This allows us to foster an environment where learning and advancement are at the forefront, ensuring our team sets industry benchmarks for our clients.
(Note: The specific mention of recording for quality/training is provided by your query and is not explicitly in the sources.)

2. Payment Terms & Transparency

We operate with Total Transparency, honesty, and integrity in every aspect of our business. To facilitate trust and accountability:

Credit Card Processing Fee

All transactions are subject to a 3% credit card processing fee if a credit card is used for payment. We provide this information upfront to ensure our clients have the confidence and value they deserve.
(Note: The 3% fee amount is provided by your query and is not explicitly in the sources.)

3. SMS Program & Brand Identification

Program Name: THE Water Heater Company Text Alerts

We operate a text messaging program to provide appointment reminders, service updates, and occasional promotions. Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed.

4. Opt-In Consent

By providing your mobile number and affirmatively opting in (via online booking, form submissions, or verbal consent during phone scheduling), you consent to receive SMS/MMS messages from us.
Note: When providing verbal consent during phone scheduling, that consent is recorded in our system to ensure accuracy and accountability.

5. Message Types & Frequency

You may receive:

Appointment Reminders
Informational Notifications
Promotional Offers

Message frequency varies based on your interactions with us, but we strive to keep all communications People-First, relevant, and useful.

6. Message & Data Rates

Standard message and data rates may apply. You are responsible for any charges assessed by your mobile carrier. Carriers are not liable for delayed or undelivered messages.

7. Customer Care & Opt-Out

Get Help

Reply HELP to any text message or call us at (877) 302-3718.

Opt-Out

Reply STOP to any message at any time. You will receive one final confirmation message acknowledging your request.

8. Privacy & Data Security

We do not sell, rent, or share your mobile number with third parties for their marketing purposes. Your information is used solely to deliver the services you requested and to operate our messaging program.

View our full Privacy Policy at:
https://www.thewaterheatercompany.com/privacy-policy/

9. Changes to These Terms

As we continue to grow and strive to be Better Every Day, we may update these Terms & Conditions at any time.