Rheem Tankless Water Heater Error Codes: The Ultimate Troubleshooting Guide
Encountering a flashing error code on your Rheem tankless water heater can be frustrating, especially when it interrupts your hot shower. Modern Rheem tankless units—including the latest smart, Wi-Fi-enabled models—are equipped with self-diagnostic systems designed to protect the appliance and keep your home safe.
While some minor issues can be cleared with simple maintenance like cleaning a filter or resetting the unit, others indicate complex mechanical faults. This comprehensive guide breaks down every common Rheem tankless error code, what it means, and exactly what steps to take next.
Complete Rheem Tankless Error Code Matrix
Use this scannable chart to identify the error code flashing on your digital remote or built-in controller.
| Error Code | What It Means | Recommended Action |
| 00 | Continuous combustion (exceeding 1 hour) | Check for leaking hot water fixtures or a continuous circulation pump. |
| 05 | Imperfect or incomplete combustion | Clean the air inlet filter and inspect exhaust vents for obstructions. |
| 10 | False flame detection | Call a technician to inspect the control board and flame rod. |
| 11 | No ignition / Ignition failure | Ensure the gas supply valve is open; check the igniter wiring. |
| 12 | Flame failure (flame lost during operation) | Verify adequate gas pressure; clean carbon build-up off the flame rod. |
| 13 | Gas supply or gas valve malfunction | Check gas line pressure. Typically requires professional gas valve calibration. |
| 14 | Overheat wrap fault / Thermal fuse tripped | Safety Risk: The unit is overheating. Turn off water and power; call a pro. |
| 15 | Boiling safety device / Inlet temp sensor fault | Check for scaling inside the heat exchanger; scale causes localized boiling. |
| 16 | Over-temperature warning | Outgoing water is too hot. Flush the system to remove mineral scale. |
| 21 | Air intake filter switch malfunction | Ensure the front panel and air filter doors are properly seated and clean. |
| 24 | Water flow control valve or switch fault | Check wiring to the flow sensor; may require a sensor replacement. |
| 29 | Heat exchanger outlet temp too low / Clogged neutralizer | Clean the condensate neutralizer filter and check drain lines for blockages. |
| 31 | Water inlet temperature sensor fault | Check sensor wiring connections or test sensor resistance with a multimeter. |
| 32 | Outgoing water temperature sensor fault | Inspect and clean the sensor; replace if it fails to read temperature accurately. |
| 33 | Heat exchanger outlet temperature sensor fault | Professional diagnostics required to test the sensor and control board. |
| 35 | Improper thermistor connections / Fan motor issue | Ensure all wiring harnesses are securely attached to the main circuit board. |
| 51 | Gas inlet solenoid valve fault | Requires a certified technician to test valve voltage and replace if faulty. |
| 52 | Modulating gas solenoid valve fault | Call a specialist to test and replace the modulating gas valve. |
| 61 | Combustion fan motor failure | Verify the fan spins freely and isn’t blocked by debris; check fan motor wiring. |
| 70 / 72 | Remote control communication fault | Disconnect and reconnect remote wiring; reset the controller. |
| 71 | Gas inlet solenoid valve control fault | Circuit board error relating to gas control; requires professional replacement. |
| 88 | Maintenance reminder (Combustion hours reached) | The system needs to be flushed with a descaling solution to remove hard water scale. |
Deep Dive: The Most Common Rheem Error Codes
Error Code 11 or 12: Ignition & Flame Failures
These are the most frequent codes homeowners encounter. They mean your system is trying to fire up but cannot light or maintain a flame.
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The Cause: Often caused by a closed gas valve, an empty propane tank, or a dirty flame rod.
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The DIY Fix: Double-check that your household gas supply is turned on. If it is, a technician will need to clean the carbon buildup off the internal flame rod.
Error Code 14: Thermal Fuse Tripped
Code 14 is a critical safety code. It indicates that the physical body of the heat exchanger has reached dangerous temperatures, prompting the thermal fuse to break to prevent a fire or total system meltdown.
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The Cause: Heavy mineral scale buildup inside the unit forces it to work twice as hard to heat water, causing extreme internal temperatures.
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The Action: Do not attempt to bypass this fuse. Turn off the water and gas supply immediately and call a certified technician.
Error Code 88: Time to Flush
If your tankless unit is flashing “88”, don’t panic. This isn’t a mechanical breakdown; it is an automatic maintenance alarm telling you that the system has logged a high number of combustion hours and is due for a flushing. Failing to flush the system soon will result in more severe efficiency drops and overheating codes.
How to Reset a Rheem Tankless Water Heater
Sometimes, an error code is a temporary glitch caused by a brief power surge or minor drop in gas pressure. You can attempt to clear the code with a simple system reset:
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Turn off all hot water faucets inside the home.
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Press the ON/OFF button on your digital remote control to turn the unit off.
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Wait approximately 1 to 2 minutes.
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Press the ON/OFF button again to turn the system back on.
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Open a hot water tap to see if the error code returns.
Important Safety Note: If a code reappears immediately or trips repeatedly, do not continue resetting the unit. Repetitive resetting can bypass safety diagnostics and cause permanent, expensive damage to your heat exchanger.
Need Professional Rheem Service? We Can Help!
Attempting to repair internal gas lines, electrical circuit boards, or venting systems on your own can be highly dangerous and will instantly void your manufacturer warranty.
THE Water Heater Company is a family-owned and operated team of tankless specialists. If you are in our service area and dealing with a stubborn error code, don’t risk a DIY headache. Give our team a call today, and we’ll have your hot water restored safely, efficiently, and quickly!



